This consists of competencies that a person must possess in order to be able to conduct the process of making a reservation, registering and checking-in/checking-out a guest in commercial accommodation establishments.
Trainees or students wishing to gain entry into this course should possess the following requirements:
· Can communicate English both in the oral and written form; and
· Can perform basic mathematical computation.
The Basic Competencies cover the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements, identify role and responsibility as a member of a team, promote career growth and advancement, and comply with regulatory and organizational requirements for occupational health and safety.
Common Competencies deal with the knowledge, skills required to access, increase and update industry knowledge, observe, identifiy and prevent workplace hygiene risks, perform computer operations, follow health, safety and security practices, and provide effective customer service.